Frequently Asked Questions

The best way to reach our team is through our contact page — you'll find our phone number, email, and current office hours there.

For a product quality concern: when you reach out, please include your order number and a detailed description of the issue. We may ask for photos of the product and packaging, and follow up with a few questions so we can fully understand and resolve the situation. In some cases, we may arrange to pick up the remaining product so our operations team can investigate.

Your satisfaction is our priority — we stand behind the quality of everything we sell.

Yes, in most cases we can reschedule your delivery — it depends on your delivery area and how close we are to the original delivery date.

Please contact us as soon as possible with your order number. The earlier you reach out, the more flexibility we have to move your delivery to a new date that works for you.

We deliver to the building, not to individual unit doors in condos or apartments.

If you live in a multi-unit building, please plan to meet our driver at the main entrance during your delivery window. If your building has a concierge, we can leave your order with them.

Same-day delivery isn't available — our truck is loaded the night before, so all orders need to be placed in advance.

Cut-off times vary by region. Enter your postal code into the checker on our delivery and pickup options page to see your delivery schedule and the order cut-off time for your area.

Need products today? Walk-in shopping is available at select pickup locations — see "Do you offer in-store or walk-in shopping?" for details.

You'll choose your delivery date and time window during checkout — your order will arrive within that window.

Please plan to be home throughout your selected window. You can find your delivery details on your order confirmation email.

Available delivery days and time windows vary by region. Enter your postal code into the checker on our delivery and pickup options page to see what's available in your area.

The easiest way to add items is to place a separate order for the additional items.

For pickup orders: select the same pickup location and date as your original order. When you arrive, just provide both order numbers and we'll bring all the boxes out together.

For delivery orders: please contact us with both order numbers as soon as possible — we'll see whether we can combine the additional items into your scheduled delivery. If your combined orders reach our free delivery threshold, we can refund the delivery fee on the first order — just let us know when you reach out.

If your credit card is being declined, first double-check that all the card details are correct — including the postal code, which should match the billing postal code on file with your card issuer.

If the information is correct and the card still isn't working, try switching to another web browser (e.g. Google Chrome, Mozilla Firefox) or another device.

Still having trouble? Please contact us and we'll help you complete your order.

If you've received a payment receipt but not the order confirmation, check your spam or junk folder — confirmations sometimes get filtered there.

If you haven't received any emails from us, it's possible the wrong email address was entered when placing your order. Please contact us and we'll correct the email address on file and resend your confirmation.

Yes, you can switch to another date as long as your chosen pickup location is open on that date.

Please contact us as soon as possible with your order number. The earlier you reach out, the more flexibility we have to move your pickup to a date that works for you.

Online orders require one day of lead time — if you order today, your pickup will be available tomorrow at the earliest.

For same-day pickup, visit one of our pickup locations and shop from the in-store menu. The selection varies by location — see our delivery and pickup options page for locations and in-store menus.

Already placed an online order and need same-day pickup? Please contact us and we'll do our best to accommodate.

Yes, switching pickup locations is usually possible before your scheduled pickup date. Note that your date may need to change if the new location isn't operating on your original date.

Same-day location switches have limited availability. Please contact us as soon as possible and we'll let you know what's possible.

Yes! Walk-in shopping is available at select pickup locations. The in-store menu varies by location — see our delivery and pickup options page for locations and in-store menus.

If a product is listed as sold out on our online menu, there's a chance we may have it available for walk-in purchase at one of our locations. Please contact us to ask about a specific sold-out item.

Our curbside pickup process is the same at every location, with minor variations by pickup point:

1. Pull up to the pickup zone.
2. Click the "I am here" button on your pickup reminder email, or give our team your order number.
3. We'll bring your boxes out and load them into your vehicle.

Location-specific details — address, hours, and any special pickup instructions — are included in your order confirmation and pickup reminder emails.

Your order will be ready for pickup on the date you selected at checkout. Hours of operation vary by pickup location and are shown when you select your pickup point during checkout. You'll find the location's hours, address, and any special pickup instructions in your order confirmation and pickup reminder emails as well.

For pickup hours and locations before starting an order, see our delivery and pickup options page.

Looking for same-day pickup? See "Can I order online and pick it up the same day?" above.

We sell both fresh and frozen products — most items are frozen unless the product page says otherwise.

Our frozen products are quick-frozen to preserve their quality, taste, and texture. To thaw, leave them in the fridge overnight, or submerge them in cold water for a quicker option.

Due to high demand and our daily production schedule, some frozen items may not be completely frozen by the time you receive them. These products haven't been thawed; they simply haven't been in the freezer long enough to fully freeze.

For specifics on which of our producers offer antibiotic-free items, please contact us and a member of our team will be happy to help.

The use of antibiotics in cattle for the treatment or prevention of disease is similar to human medicine. Despite efforts to prevent illness, animals can still become sick and require treatment. When cattle are sick or at high risk of becoming sick, antibiotics approved by the Government of Canada are used to help control, prevent, and treat disease — for the benefit of the individual animal and the whole herd.

Source: canadabeef.ca

Chicken nuggets aren't currently on our menu. If we have them available again, you'll see them listed in our online menu.

In the meantime, you might enjoy our other chicken products — browse our shop to see what's available.

For further questions, please contact us.

You can find cooking instructions for our products — including ones that are currently out of stock or recently discontinued — on our cooking instructions page.

If you can't find what you're looking for, please contact us and we'll send you the instructions.

You can find detailed information about our Spanish Iberico Pork lineup in our Spanish Iberico Pork product guide (PDF).

If you have additional questions, please contact us.

At Woodward Meats, we source the best meat we can find — exceptional proteins from both near and afar.

We aim to be as transparent as possible about sourcing — most products list a country of origin on their detail page in our shop.

All our AAA and Canadian Prime beef is strictly from Canada. Whenever possible, we source our AAA beef from Ontario; when Ontario supply is limited, we source from other Canadian provinces such as Alberta.

Our chicken is sourced from Canada, with the majority coming from Ontario farms. All our raw chicken products are air-chilled.

We aim to be as transparent as possible about sourcing — most products list a country of origin on their detail page in our shop.

We aim to be transparent: achieving identical marbling and colour in every cut of meat is simply not possible. Variations are natural and occur from animal to animal due to several factors, despite our best efforts — and our producers' — to maintain consistency. This is the nature of working with meat.

That said, we strive to be as accurate as possible when selecting cuts to photograph. We deliberately avoid using the most exceptional pieces to ensure our photos represent what you can realistically expect.