We sell both fresh and frozen products. All products are frozen unless otherwise specified.
Due to high demand and our daily production schedule some products may not be completely frozen at the time of pickup. These products are not thawed, they just haven't been in the freezer long enough to completely freeze.
Yes, it's easiest to place another order for the additional items.
For pickup orders make sure to select the same location and date. When you arrive for pickup just provide both order numbers and we'll collect all the boxes for you!
For delivery orders the process is slightly different.
If you've received a payment receipt but not an order confirmation then you might have to check your spam folder.
If you haven't received any emails from us then it's possible the wrong email address was entered when placing the order. Call us at 905-847-7200 so we can correct the email and resend you the order confirmation.